Returns Policy
Last updated: June 2026
At JustFitFuel, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
1. Your Right to Cancel
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please contact us within this period via our Contact Us page.
2. Our Returns Window
We accept returns on unopened and unused products within 30 days of the delivery date. Products must be returned in their original packaging and in a resaleable condition.
For hygiene and safety reasons, we are unable to accept returns on opened products unless they are faulty or not as described.
3. Faulty or Incorrect Items
If you receive a product that is damaged, faulty, or not what you ordered, please contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
4. How to Return an Item
To initiate a return, please follow these steps:
- Contact us via our Contact Us page with your order number and reason for return
- We will confirm your return request and provide return instructions
- Package the item securely and send it to the address provided
- Once received and inspected, we will process your refund
Please do not send items back without contacting us first.
5. Return Postage
Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
6. Refunds
Once your return has been received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.
7. Non-Returnable Items
The following items cannot be returned:
- Opened or used products (unless faulty)
- Products returned after 30 days without prior agreement
- Items not in their original condition or packaging
8. EU Customers
EU customers are entitled to a 14-day cooling-off period under EU consumer law. The same process applies — please contact us to initiate your return. Please note that return shipping costs from EU countries are the responsibility of the customer.
9. Contact Us
Have a question about a return? Get in touch and our team will be happy to assist.