Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for, drop us a message on our Contact Us page.
🛒 Orders & Shipping
How long does delivery take?
We aim to dispatch all orders within 1–2 business days. Standard UK delivery typically takes 2–4 business days after dispatch.
Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders over a qualifying amount. Check our shipping policy for the latest details.
Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a confirmation email with a tracking link.
💊 Products & Ingredients
Are your products suitable for vegetarians or vegans?
Many of our products are vegan-friendly. Please check the individual product pages for full ingredient and allergen information.
Are your products tested for banned substances?
We take quality seriously. Please refer to individual product pages or contact us directly for specific testing information.
How should I store my supplements?
Store all products in a cool, dry place away from direct sunlight. Always reseal packaging after use.
🔄 Returns & Refunds
What is your returns policy?
We accept returns on unopened products within 30 days of purchase. Please contact our support team to initiate a return.
What if my order arrives damaged?
We're sorry to hear that! Get in touch with us within 48 hours of delivery and we'll make it right.
💪 General
Are your products suitable for beginners?
Yes — whether you're just starting your fitness journey or you're a seasoned athlete, JustFitFuel has products to support your goals.
Should I consult a doctor before taking supplements?
If you have any underlying health conditions or are taking medication, we always recommend consulting a healthcare professional before starting any new supplement.